Why hasn’t my patient received the email with the questionnaire or face scan?

If your patient hasn’t received the email with the questionnaire or face scan, there could be a few possible reasons.

Status: not yet connected

The patient must be registered on Supplentia and have confirmed the connection with you as their professional (status “connected”). Without this consent, the platform cannot send intake invitations.

Check spam or junk folder

The email may have ended up in the patient’s spam or promotions folder. Ask them to check these folders, especially if it’s the first message from Supplentia.

Resending is possible

If the patient is marked as “connected”, you can resend the questionnaire or face scan at any time via the platform. They’ll receive a new email with the appropriate link.