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I placed an order but haven’t received it yet. What should I do?

First, check the tracking link in your shipping confirmation email to see the latest delivery status. Can’t find the email, even in your spam or junk folder? Still no update, or is the delivery taking longer than expected?

No problem! Just get in touch with us via chat, phone, or email. We’ll be happy to check the status for you and help find a solution.

Also keep in mind:

  • Orders are shipped once all items are in stock, unless you’ve selected partial delivery
  • SEPA bank transfers may delay shipment if payment hasn’t been received yet