What if my package is delayed or damaged?

We’re here to help and we’ll make it right as quickly as possible.

Package delayed?

First, check the tracking link in your shipping confirmation email. If there’s no update or your package seems to be stuck, please contact us via chat, phone, or email. We’ll follow up with the courier and keep you informed.

Package arrived damaged?

We’re sorry to hear that! Please contact us as soon as possible, ideally with a photo of the damaged item and packaging. That helps us resolve things quickly, whether it’s a refund or a replacement.

We assess each situation individually and always do our best to help.