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Below you’ll find the SUPPLENTIA Terms of Use and the General Terms and Conditions of Sale.

SUPPLENTIA – Terms of Use

General Information About the Supplentia Website

The website www.supplentia.com, including all other websites under the Supplentia domain (collectively referred to as the “Website”), is owned and operated by NF Nutraceuticals BV, a company validly incorporated and existing under Dutch law, with its registered office at Smederijstraat 2, 4814 DB Breda, the Netherlands, registered with the Chamber of Commerce in Maastricht under number 14111608 (hereinafter “NF Nutraceuticals” or “Supplentia” or “we”).

If you have questions, comments, or complaints about the Website, its content, or its use, you may contact Supplentia directly at the following email address: info@supplentia.com.

Supplentia reserves the right to amend these Terms of Use (hereinafter the “ToU”) from time to time. In such cases, we will inform you through one of the following channels:

  • we will update the date of the last modification shown at the top of the ToU, accessible via the Website; or
  • we will actively notify you of the changes, for example, by posting a notice on the Website homepage.

Any changes will apply immediately unless otherwise stated.

By creating an account and/or using the Website, the user of the Website (hereinafter the “User” or “you”), whether a general visitor, a consumer, or a Professional (without limitation), irrevocably and unconditionally accepts the terms and guidelines governing the use of the Website as outlined in these ToU. This irrevocable and unconditional acceptance also applies to other legal documents made available on the Website, including the Privacy Policy and the Terms of Sale.

We recommend that you read these ToU carefully before using our Website.

Use of the Website

The User is solely responsible for any information shared through the Website and for the content they publish on it, as well as for any elements they make available to Supplentia via the Website.

The User agrees to comply with applicable laws when using the Website. In particular, the User agrees, without limitation, to the following:

  • to provide Supplentia with accurate, complete, and up-to-date information and to keep this information updated;
  • not to impersonate any other natural or legal person or entity in order to access or use the Website;
  • not to attempt to access information concerning other Website users;
  • to maintain the confidentiality of their account, including their username and password. The User must notify Supplentia immediately of any unauthorized use or risk of unauthorized use of their account and/or credentials. Such notification must be sent to: info@supplentia.com;
  • to protect their own data and/or software stored on their device against any attack;
  • to comply with all instructions provided by Supplentia in connection with the Website, for example, during maintenance operations;
  • to refrain from posting, publishing, uploading, transmitting, or sharing any information, language, or content that is fraudulent, false or misleading, defamatory, denigrating, libelous, vulgar, obscene, shocking, (pedo)pornographic, pedophilic, discriminatory, racist, intolerant, hateful or inciting hatred or harassment against an individual or group, threatening, abusive, violent or inciting violence, degrading to human dignity or respect, harmful to the protection of minors, or encouraging illegal or dangerous activities or substances;
  • to refrain from any behavior that could impair the proper functioning of the Website;
  • to refrain from attempting to gain unauthorized access to our systems;
  • to refrain from exploiting the Website for purposes other than those for which it was designed;
  • to refrain from copying or downloading any information contained on the Website or its backend management systems;
  • to refrain from monetizing, selling, or granting access to all or part of the Website or its contents;
  • and, more generally, to refrain from violating these ToU or any applicable laws or regulations.

In case of violation of this section or, more generally, of applicable legal or regulatory provisions, Supplentia reserves the right to take appropriate measures and to initiate legal proceedings to protect and enforce its rights.

Intellectual Property

All elements of the Website, including but not limited to the systems and software used, source code, object code, component structure, infrastructure, databases, and content of any kind (particularly text, graphics, images, photos, sounds, logos, the name “Supplentia”, trade names, trademarks, and domain names), are protected by copyright and/or other intellectual property rights, including trademark law.

All applicable intellectual property rights (copyright, trademark rights, database rights, design rights, etc.) remain the exclusive property of Supplentia or are integrated into the Website with the authorization of the respective rights holders.

None of the elements of the Website, nor any data or information made available on the Website, may be stored or recorded (except to the extent necessary for use of the Website), downloaded, reproduced, modified, translated, publicly distributed, rented, sold, transferred to third parties, or used in any way without prior written consent from NF Nutraceuticals BV.

Any extraction, data mining, or similar activity involving the content or elements (or any part thereof) of the Website is strictly prohibited.

Disclaimer and Limitation of Liability

Supplentia commits to providing information that is as accurate and correct as possible but does not guarantee the accuracy, completeness, reliability, or relevance of any information or content made available to the User via the Website, and cannot be held liable for it. This applies to information and content published directly by Supplentia as well as by Users or third parties. The terms “information” and “content” refer to all elements that may be made available on the Website, including but not limited to text, descriptions, compositions, usage instructions, documents, images, sounds, or data.

The information available on Supplentia and Supplentia Pro is provided for informational purposes only and is not a substitute for professional medical advice. Always verify the most up-to-date product information with the manufacturer or on the product packaging before use.

The protocols available on Supplentia are also for informational purposes only and may not be considered medical or health advice.

Supplentia cannot be held liable for any damage or defects, whether permanent or temporary, to the User’s computer equipment or data during or after the use of the Website. In particular, Supplentia cannot be held liable for the transmission of viruses, Trojan horses, or other malicious software through the Website.

Supplentia is not responsible for hyperlinks found on the Website that lead to websites operated by third parties, nor for any damage that may arise from visiting such sites. Supplentia has no control over these third-party websites and cannot be held liable for the information and content they contain.

Supplentia uses modern technologies to develop, manage, and operate the Website and performs regular checks to ensure its accessibility and proper functioning. However, Supplentia cannot be held liable for any malfunction, interruption, or (temporary) failure of the Website, or for issues caused by Website maintenance.

Supplentia cannot be held liable for any decisions made or actions taken by the User based on the information and content published on the Website. Supplentia is likewise not responsible for any errors or omissions by Users based on the information and content made available through the Website.

Supplentia cannot be held liable for any direct or indirect damage resulting from the inaccuracy, incompleteness, irrelevance, omission, or negligence in the creation, development, editing, or interpretation by the User of the information and content published on the Website.

Supplentia cannot be held liable for any damage arising from the User’s breach of any of the provisions in these ToU.

Data Protection

Supplentia processes and stores personal data in accordance with the applicable legislation concerning the processing of personal data and the free movement of such data, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and the Dutch GDPR Implementation Act, relating to the protection of natural persons with regard to the processing of personal data, and in accordance with the Privacy Policy.

The term “personal data” has the same meaning as defined in the GDPR.

General Terms for the Use of the Supplentia Platform by a Professional

Definitions

  • Professional: a healthcare provider, practitioner, or health professional active in the healthcare sector in the broad sense, using Supplentia for their own purposes and/or for their practice, patients, or clients.
  • Professional Account: an account granting access to Supplentia Pro.
  • Supplentia Pro: the section of the Supplentia platform designated for professionals.
  • Client: an individual who purchases products on the recommendation of a professional.
  • Products: items available for sale on Supplentia.
  • Services: functionalities offered by Supplentia and/or its partners.
  • Public Authority: any government or regulatory organization.
  • Intellectual Property Rights: rights relating to intellectual creations, such as patents, trademarks, etc.
  • Law: any statutory or regulatory requirement.
  • Payment Processor: a third-party service that handles payments on Supplentia.

Informative Nature of Supplentia Pro

The information available on Supplentia and Supplentia Pro is provided for informational purposes only and is not a substitute for professional medical advice. Always verify the most current product information with the manufacturer or on the product packaging before use.

The protocols made available on Supplentia are also intended solely for informational purposes and should not be considered as medical or health advice.

Eligibility Requirements for a Professional Account

  • You must hold a health-related diploma officially recognized by a competent authority or educational institution in Europe, or be enrolled in a program leading to such a diploma.
  • The Supplentia team reserves the right to request proof of such diploma or enrollment before approving your Professional Account.
  • Access to Supplentia Pro is only granted once your qualifications have been reviewed and approved by our team.
  • You must be aware of and comply with all national and European laws applicable to the sale and/or recommendation of food supplements, including regulations concerning advertising, product safety, ethical business practices, and health claims.
  • When registering on Supplentia and Supplentia Pro, you must provide accurate, up-to-date, and complete personal and professional information, and you agree to keep this information up to date and to report relevant changes in a timely manner.

By registering on Supplentia Pro as a Professional, you confirm that you meet these criteria and agree to maintain these standards during your use of the platform.

Access Rights and Usage Rules

You are granted access to Supplentia Pro on a limited and personal basis, provided that you comply with our rules:

  • Act legally and ethically.
  • Do not make false statements on behalf of Supplentia.
  • Respect the intellectual property rights and privacy of Supplentia and its partners.
  • Do not use Supplentia or Supplentia Pro for illegal or harmful activities.
  • Do not share your account with unauthorized individuals.

You are solely responsible for securing your account and password and must not share them with others.

Payment Terms

Prices and sales terms on Supplentia are subject to change. Orders are confirmed by email, and Supplentia reserves the right to refuse orders at its sole discretion.

Intellectual Property

The content of Supplentia and Supplentia Pro is protected by copyright. Use, copying, downloading, or reproduction without prior written permission is prohibited.

Responsibilities

Disclaimer

The information and content available on Supplentia and Supplentia Pro concerning products or services offered are for informational purposes only and do not constitute medical advice. If such information is used for diagnosing, treating, or preventing a disease or health problem, it is done entirely at the Professional's own risk and responsibility.

Limitation of Liability

Although we strive for accuracy, Supplentia does not guarantee the accuracy, completeness, or timeliness of the information. Supplentia expressly disclaims any liability for actions or omissions based on such information.

Warranty Exclusion

Supplentia makes no warranties regarding the suitability of the information or services for any particular purpose. Use of the information is at the User’s own risk.

User Responsibility

Users are fully responsible for how they use the information available via the platform, including product descriptions, compositions, dosages, and instructions for use.

Indemnification

In the event of complaints or claims related to products, information, or services provided via Supplentia, the User is solely responsible. Supplentia is held harmless from any liability, loss, damage, or cost arising from such complaints or claims.

Applicable Law and Jurisdiction

These ToU are governed exclusively by and interpreted in accordance with Dutch law.

Disputes relating to the ToU, particularly regarding their validity, interpretation, or enforcement, fall under the exclusive jurisdiction of the courts of Breda, unless mandatory legal provisions dictate otherwise.

The parties shall take all reasonable steps to resolve any dispute amicably before taking legal action.

Miscellaneous Provisions

The fact that NF Nutraceuticals does not enforce a provision or right shall not be interpreted as a waiver of that right.

The invalidity of any provision shall not affect the validity of the remaining provisions. If a provision is found to be invalid or unenforceable, it shall be replaced by a valid provision that most closely reflects the economic intent of the original.

In case of inconsistency or dispute regarding the interpretation of these ToU translations, the Dutch version shall prevail.

SUPPLENTIA - General Terms and Conditions of Sale

Application and Enforceability

These General Terms and Conditions of Sale (hereinafter the "GTCS") govern the contractual relationship between NF Nutraceuticals BV, a company duly incorporated and existing under Dutch law, with its registered office at Smederijstraat 2, 4814 DB Breda, Netherlands, registered with the Chamber of Commerce in Maastricht under number 14111608 (hereinafter "NF Nutraceuticals" or "Supplentia" or "we"), and its customers (hereinafter the "Customers" or "you"). NF Nutraceuticals and the Customers may also be collectively referred to as the "Parties". The term "Website" refers to any website within the Supplentia domain.

The purpose of these General Terms and Conditions of Sale is to:

  • Define the conditions under which Customers can order dietary supplements, vitamins, and related products (hereinafter "dietary supplements") via our store.
  • Define the respective rights and obligations of the Parties within the framework of their contractual relationship.

NF Nutraceuticals is solely bound by the provisions of these GTCS and the general terms of use (GTU).

The application of any other terms is excluded.

These GTCS are intended for natural persons aged 18 or older, as well as any legal entity authorized to enter into a contract. Natural persons under 18 must have permission from their parent or legal guardian to be bound by these GTCS and the rights and obligations set forth herein.

Each time you wish to place an order, you must confirm that you have read and accepted these GTCS by checking the designated box. This acceptance is irrevocable and unconditional.

NF Nutraceuticals reserves the right to modify these GTCS from time to time. In such cases, we will inform you through one of the following channels:

  • Either by actively posting a message on the homepage of the Website or by email;
  • Or by updating the date of the last modification at the top of these GTCS.

The changes made are effective immediately, unless otherwise specified.

If you have any questions, comments, or complaints regarding these GTCS, you can contact NF Nutraceuticals directly via info@supplentia.com.

We recommend that you read these GTCS carefully before using our Website and/or placing an order.

Your Account

To place an order with Supplentia, you must create a personal account (the "Account") on our Website.

When creating your account, you will be asked to provide your identification details (first and last name, billing address, delivery address, phone number, and email address) and to choose a password. This information is required to create your account.

You are responsible for providing accurate, complete, and current information and must update it as necessary through your personal profile on the Website (hereinafter "My Account").

You guarantee that the information you provide when creating your account and placing an order is accurate, complete, and current, and you agree to keep it up to date. You also guarantee that this information is truthful and not misleading. In particular, you confirm that you will not impersonate another natural or legal person to create an account or place an order on the Website.

Your username (email address) and password are strictly personal. It is prohibited to impersonate another person or entity when creating your account.

You must also ensure the confidentiality of your username and password. If you suspect any unauthorized use by a third party, you must immediately notify NF Nutraceuticals via info@supplentia.com. NF Nutraceuticals reserves the right to take all necessary measures to prevent misuse.

Store

Through our store, you can access all dietary supplements offered, along with their product information sheets.

We recommend reviewing the characteristics of the products you intend to purchase carefully before placing an order.

The images and descriptions of the dietary supplements published on the Website are for illustration purposes only. NF Nutraceuticals strives to present the dietary supplements as accurately and completely as possible but cannot be held liable in case of inaccuracies. Always refer to the original packaging of a dietary supplement before use.

For each order, you must confirm your agreement with the current GTCS. These can be consulted via the hyperlink below the order button.

After placing your order, you will receive a confirmation on the Website and by email, including an overview of the order, the price, the billing address, the shipping address, and the selected payment method.

Once your order has been confirmed, it can no longer be modified — neither in terms of content nor billing address, shipping address, or payment method.

Price and Payment

The prices of dietary supplements and services are those displayed on the Website and in the store at the time the order is placed.

All prices are subject to printing and input errors. NF Nutraceuticals takes all reasonable measures to display correct prices, but it is possible that some products are incorrectly priced.

If NF Nutraceuticals identifies a pricing error, we will notify you and give you the option to proceed with the order at the corrected price or to cancel the order.

Your order will only be processed once we receive your instructions. If we are unable to reach you via the contact details you provided, we will cancel the order and inform you in writing.

If the pricing error was clear and obvious, and you could reasonably have identified it, NF Nutraceuticals is not obligated to supply the supplements at the incorrect (lower) price.

Prices are shown in euros (€) and include all applicable taxes (such as VAT and other applicable duties). Shipping costs are not included unless otherwise stated. Any applicable delivery charges will be indicated (i) before confirming the order and (ii) in the shipping confirmation.

NF Nutraceuticals reserves the right to adjust prices at any time. However, new prices will not apply to already confirmed orders unless legally required.

The total price must be paid at the time of ordering, unless expressly agreed otherwise in writing. You can pay via one of the payment methods offered during checkout. NF Nutraceuticals aims to make online payments as secure and efficient as possible.

Note: Payment methods are provided by external service providers and may be subject to specific terms and additional fees. We recommend reading these conditions carefully before confirming your order. Only the payment methods we offer are accepted.

An order will only be shipped once full payment has been received.

In the event of non-payment, late payment, or any other payment issue, all outstanding amounts become immediately due. NF Nutraceuticals reserves the right to cancel orders or suspend deliveries until all amounts due are paid in full.

Availability

Delivery is subject to stock availability.

In accordance with distance selling regulations, NF Nutraceuticals BV will fulfill orders within 30 days. If this is not possible (e.g., due to a product being out of stock or no longer available), or in case of an abnormal delay, you will be notified no later than one month after placing the order. In such cases, you have the right to cancel the order at no cost and without the need for formal notice.

Unless proven otherwise, NF Nutraceuticals BV is considered to have fulfilled its delivery obligation once the ordered products have been offered to the buyer. For home delivery, the carrier’s report — indicating refusal of acceptance — shall serve as conclusive evidence of the delivery attempt.

NF Nutraceuticals strives to ensure the availability of the dietary supplements offered. However, it may happen that certain products are (temporarily) unavailable despite your order. In such cases, NF Nutraceuticals reserves the right to cancel your order. If this occurs, the full purchase amount will be refunded within fourteen (14) days of payment.

Delivery

Delivery Areas and Methods

When placing an order, you can specify the delivery address. For future orders, this address can always be changed in your personal account area after logging in.

Each order is delivered to the address you provided, provided it is located in a country where we deliver. The list of delivery countries is available at checkout.

Deliveries are carried out by an external postal or courier service.

NF Nutraceuticals retains full ownership of the products until full payment is received. The risk is transferred at the same time as ownership.

Delivery Times

An indicative shipping timeframe is displayed for each product in the store based on current stock. Once your order is confirmed, we prepare it as soon as possible and you will receive an email confirming the shipment.

We aim for fast delivery, but actual delivery times may vary depending on the country, selected payment method, or product availability.

Orders are generally shipped within five (5) working days after payment is received. Once your order is picked up by the postal or courier service, you will receive a tracking number to follow your package online.

For Belgium and the Netherlands, you will generally receive your order the next business day after shipment. For other European countries, delivery may take 3 to 7 working days.

Deliveries take place on weekdays (excluding public holidays). A signature is required upon receipt. If the first delivery attempt fails, the parcel will either be reattempted or delivered to a nearby pickup point.

If delivery fails after two attempts and/or the package is not collected within fourteen (14) days, it will be returned to NF Nutraceuticals. We will then contact you for further instructions.

In any case, supplements are normally delivered within thirty (30) days of order confirmation. A delivery delay does not automatically entitle you to cancellation or compensation. If a delay occurs, we will inform you as soon as possible with the available delivery estimate.

Delivery Issues

If your parcel is returned to NF Nutraceuticals due to our fault (e.g. encoding error) or due to a courier error (e.g. technical failure), we will inform you via email. In this case, your parcel will be resent free of charge as soon as possible. Please note that delivery times may be extended.

If your parcel is returned due to your own negligence (e.g. an invalid delivery address or failure to collect), we will contact you by email or phone.

In such cases, redelivery costs will be charged to you.

We will do our best to resend your parcel promptly, but delivery may again be delayed.

If the parcel is returned and we are unable to reach you or you fail to respond within fourteen (14) days, the order will be considered delivered with no right to refund.

Damaged Package

The customer is required to inspect the delivered products immediately upon receipt.

If any damage is found, it must be reported to NF Nutraceuticals BV in writing within fourteen (14) days of delivery, and before returning the products. Please include relevant proof such as photos.

NF Nutraceuticals will then provide a return label. Returns in this case are free of charge. They must be completed within fourteen (14) days after notification, in the original packaging.

If the products are used after damage is observed, the right to claim is forfeited.

If the complaint is accepted, NF Nutraceuticals will at its discretion:

  • Replace the damaged products free of charge, or
  • Reach a written agreement with the customer regarding compensation.

NF Nutraceuticals’ liability is limited to the invoice value of the damaged products.

Returns may extend delivery times.

Lost Package

If your package goes missing, we recommend contacting the courier service as soon as possible. If you receive no or an unsatisfactory response, you must notify NF Nutraceuticals in writing within seven (7) days of the expected delivery date.

If the courier can prove delivery, no refund or reshipment can be claimed.

Otherwise, you are entitled to either:

  • A full refund of the paid products and shipping costs, or
  • A free reshipment of the lost products.

Please note that reshipment may extend delivery times.

Non-Conformity of Delivered Products

The buyer must inspect the delivered products upon receipt.

If the delivery is incomplete, the buyer must notify NF Nutraceuticals BV in writing within fourteen (14) days. NF Nutraceuticals will complete the delivery free of charge within fourteen (14) days of notification. If completion is not possible, the buyer will be refunded for the missing items.

If the delivered products are incorrect or defective, the buyer must report the issues in writing within fourteen (14) days of delivery, before returning the goods. Please include proof, such as photos.

NF Nutraceuticals will provide a return label. The return is free of charge. Products must be returned within fourteen (14) days in their original packaging and in new condition.

If the products have been used, damaged, encumbered, or resold after identifying the defects, the right to claim and return is forfeited.

After receipt of the returned products, NF Nutraceuticals will, within fourteen (14) days:

  • Either deliver correct replacement products free of charge,
  • Or, if replacement is not possible, refund the amount paid for the products concerned.

Delivery Liability

NF Nutraceuticals BV excludes all liability for other forms of damages, including:

  • Any additional compensation in any form,
  • Compensation for indirect or consequential damages,
  • Loss of profit.

NF Nutraceuticals BV is not liable for damages caused by deliberate intent or equivalent gross negligence on the part of the buyer.

Right of Withdrawal

If the purchase qualifies as a consumer sale, the buyer has a statutory right of withdrawal of fourteen (14) days without justification.

This period starts upon delivery of the ordered products.

If the goods are not returned within this time, the sale becomes final.

The buyer must notify NF Nutraceuticals BV in writing within fourteen (14) days of delivery of their intent to return the goods.

Returns are at the buyer's expense and risk.

The buyer must provide proof of timely return, e.g., a postal receipt.

Returns must be made:

  • In the original, undamaged packaging,
  • In unused, sealed condition.

If products are used, damaged, or altered, the right of withdrawal lapses.

NF Nutraceuticals BV will refund the full amount within fourteen (14) days of receiving the return, if conditions are met.

Retention of Title

All products sold by NF Nutraceuticals BV remain its property until:

  • The buyer has fulfilled all contractual obligations,
  • Including penalties, interest, and costs.

The buyer grants NF Nutraceuticals or its agent access to retrieve these goods if necessary.

In case of third-party seizure or claim, the buyer must inform NF Nutraceuticals immediately.

Intellectual Property

The customer acknowledges that NF Nutraceuticals exclusively owns all applicable intellectual property rights (copyright, trademarks, etc.) concerning:

  • All Website elements,
  • All elements in the ordering process.

NF Nutraceuticals also exclusively owns the name, trade name, logo, and brand "Supplentia".

The customer agrees not to claim any rights to the above.

The General Terms of Use form an integral part of these GTCS.

Data Protection

The customer guarantees that all data provided to NF Nutraceuticals is accurate and complete.

NF Nutraceuticals processes personal data in accordance with:

  • Regulation (EU) 2016/679 (GDPR),
  • The Belgian Data Protection Act of 20 July 2018.

Our privacy policy can be viewed at: www.supplentia.com/xxxxxxxxx.

Questions can be sent to info@supplentia.com.

Warranties and Limitation of Liability

All images and descriptions (including compositions and indications) are for illustration purposes only.

The buyer is responsible for checking whether the supplements suit their individual needs, including in case of:

  • Allergies,
  • Health conditions,
  • Interactions with medication.

Supplements are not medicines and are no substitute for a healthy diet or medical treatment.

NF Nutraceuticals acts as a distributor, not the manufacturer, and cannot be held liable for:

  • Non-conformity,
  • Poor quality,
  • Hidden defects.

Use is at the buyer’s own risk. The buyer indemnifies NF Nutraceuticals from any direct or indirect liability.

Force Majeure

Neither party is liable for non-performance due to circumstances beyond its reasonable control, whether or not foreseeable.

The affected party must notify the other and take reasonable steps to mitigate the disruption.

If the situation lasts more than sixty (60) days, either party may:

  • Suspend the agreement, or
  • Terminate it without compensation.

Miscellaneous Provisions

The failure to enforce a right does not constitute a waiver.

If a provision is deemed invalid, the remainder remains in force. The invalid clause will be replaced with one that approximates its economic intent.

In case of conflict between translations, the Dutch version prevails.

Governing Law and Jurisdiction

These GTCS are governed exclusively by Dutch law.

Any dispute will be submitted to the courts of Breda, unless mandatory provisions dictate otherwise.

The Parties shall attempt to reach an amicable resolution before taking legal action.

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